Refund and Returns Policy

At Woodzie, we take immense pride in the craftsmanship of our antique wood products and handcrafted goods. We meticulously design each piece—from our board games to our kitchenware—to meet the highest global standards. However, if you are not entirely satisfied with your purchase, our comprehensive return and refund policy is detailed below to ensure a transparent and smooth resolution.

1. Return Window

We offer a straightforward 7-day return window. You have 7 days from the date your order is successfully delivered to initiate a return or exchange request.

2. Condition of Eligible Items

To qualify for a return, the product must be returned in pristine condition. Specifically, your item must be:

• New and Unused: The item must not show any signs of wear, usage, or alteration.
• Original Packaging: All items must be returned in their original, undamaged packaging along with any accessories or protective materials included in the original delivery.

3. Non-Returnable Items

Because of the bespoke nature of our crafts, certain items are strictly exempt from being returned. These include:

• Personalized Items: Any product tailored specifically to your personal requests.
• Custom-Engraved Products: Items bearing custom names, dates, or bespoke logos.
• Customized Goods: Products manufactured or altered to custom dimensions or finishes.

4. Damaged or Defective Goods

We employ rigorous quality checks at our manufacturing unit, but transit damages can

occasionally occur. If you receive an item that is defective or damaged during shipping:

• You must notify us immediately upon delivery.
• Provide Photographic Evidence: Clear photos or an unboxing video of the damaged product and the external shipping packaging must be submitted to our support team.
• Once the damage is verified, we will arrange for a prompt replacement or issue a full refund at no additional shipping cost to you.

5. Return Shipping Responsibilities

For elective returns (such as a change of preference or ordering the incorrect item), the customer is completely liable for all return shipping costs. We highly recommend using a trackable courier service, especially for international shipments, as we cannot be held responsible for return items lost in transit.

6. Refund Processing and Method

Once your returned item arrives at our facility and passes our quality inspection, we will send

an email notifying you of the approval or rejection of your refund.

• Method: Approved refunds will be processed automatically to your original payment method.
• Timeline: Please allow a few business days for the credit to appear in your account, depending on your financial institution’s processing times.

7. Global Applicability (Domestic & International)

As an exporter serving a global community, we maintain consistent policies. The rules and procedures outlined in this document apply uniformly to both domestic (India) and international orders.

8. How to Initiate a Return

To start a return process, please reach out to our dedicated support team using the contact details below. Ensure you include your Order ID and the reason for the return.