Thank you for choosing Woodzie. We are dedicated to delivering our hand-carved, high- quality antique wood products safely and efficiently to your doorstep, no matter where you are in the world. Please review our shipping practices below to understand how your orders are processed, dispatched, and tracked.
1. Free Worldwide Shipping
We are pleased to offer Free Shipping across the world on all orders. There are no hidden delivery charges or minimum order thresholds required to qualify for free shipping, whether you are ordering domestically or internationally.
2. Order Processing & Dispatch Time
- Every piece we dispatch undergoes careful preparation and secure packaging at our manufacturing unit.
- Processing Window: All orders are processed and dispatched within 1 to 3 business days from the date your order and payment are confirmed.
- Orders During Holidays: Orders placed during national holidays or major festival periods may experience a slight processing delay. We appreciate your patience as our team handles your items with care.
3. Our Shipping Partners & Logistics Carriers
To ensure secure delivery and professional handling of our wooden handicrafts, we partner with reliable national and international logistics companies. Depending on your geographical location and the size of your parcel, your order will be shipped via one of the following trusted carriers:
- Domestic (India): Delhivery, ATS, and India Post.
- International (Global Exports): UPS, Shipglobal, and India Post (EMS).
4. Real-Time Tracking Information
- We believe in keeping you informed at every step of your shipment’s journey.
- As soon as your package is handed over to our shipping partner, a shipping confirmation email and/or SMS will be sent to you.
- This notification will include a live tracking number and a link to the carrier’s tracking portal, allowing you to monitor your package in real time until it reaches your destination.
5. Customs, Import Duties, and Local Taxes
For international shipments crossing border checkpoints, local customs regulations apply:
- Customer Responsibility: The customer is solely responsible for any import duties, customs clearance fees, VAT, or local taxes levied by the destination country.
- These regulatory charges are not included in our item prices and are collected directly by local authorities or the delivering courier company at the time of customs clearance or delivery.
- Woodzie / RRSD Trades Private Limited has no control over these regulatory charges and cannot predict their amount.
6. Address Changes & Delivery Attempts
- Accuracy: Please double-check your shipping address during checkout. We cannot modify the delivery address once the package has been dispatched from our facility.
- Delivery Failures: If a package is returned to us due to an incorrect address provided by the customer or repeated missed delivery attempts, any additional costs to re-ship the item will be billed to the customer.
7. Need Assistance with Your Shipment?
If you have any questions regarding your order status, transit delays, or tracking information, please do not hesitate to contact our customer support team:
Emails: info@rrsdtrades.com | woodzieindia@gmail.com
Phone / WhatsApp: +91 8439359063
Mailing Address:
RRSD Trades Private Limited
Malti Kunj, Mohalla Pahari Darwaja
Near Old Telephone Exchange
Dhampur, Uttar Pradesh, India 246761